Price guarantee and price match

At CIHA, we want to give our customers the best experience, which is why we offer a price match and price guarantee on our entire range. We want to make sure that you get the best prices, so that all parents have the chance to use our aids to strengthen and develop children’s language in a fun and educational way.


What do we mean by ‘price guarantee’?

This means that if we or another Danish-owned webshop reduce the price of an item within 24 hours after you have received your order, we will credit you the difference. All you have to do is send us an email at with your order number and a screenshot of the discounted item and price at the webshop in question.

You do not have to send the item back to us for a price guarantee.


What do we mean by ‘price match’?

A price match is as simple as it sounds: If you see an identical item at a lower price elsewhere at a Danish webshop or store, we’ll match the price before you make your purchase. The only criteria is that you must check whether the item is in stock at the store/webshop in question and whether it is possible to buy the item for that price.

If you want to make use of a price match at, please enter “price match” in the comments field and send us documentation (link and offer price) via email to Our customer service team will then manually adjust the price or contact you if there are any problems.


Conditions for our price guarantee and price match

The price guarantee does not cover goods that are marked down in connection with special offers such as one-off promotions, day offers, limited stock offers or clearance sales. You can take advantage of the price guarantee for up to 24 hours after you have received your order. We need to see documentation for the price you have found in the form of a screenshot and link, and the item must also be shown to be in stock. The price guarantee is given in relation to Danish-owned webshops. If you are in doubt about whether the webshop is run from Denmark, you can see if the address and CBR number are Danish.

In the case of a combined offer for several items, the price guarantee is assessed on the basis of the total value.

The price to be compared must include delivery.

The price guarantee cannot be combined with other offers/discount codes used on an existing order placed with us.

We do not match any membership offers. For administration reasons, the minimum amount for payment of a difference in the event of a price match is 15 Euro. Smaller amounts are not paid out.

In the case of a personally collated offer, the price match applies to the total offer and not the online pricing of each individual item.